Review Bad Customers: Why, Where and How?

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It's a common practice for customers to review bad businesses. But what about the opposite? Is there a way for business owners, employees and professionals to rate and review bad customers? Well, the answer is yes, and that's exactly what Rebolio allows you to do. Here, we'll discuss how you can do it, and why this is a fair practice to pick up as you run your business.

Why Review (Bad And Good) Customers?

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Let's put it the other way first: why do people review bad and good businesses? The answer seems obvious: to let other people know. No one would contest the right of an angry customer who had a horrible experience with a given business to review it online. That way, other potential customers will know that, in their opinion, they should avoid that particular company.

Another reason why people review businesses on platforms such as Yelp, Tripadvisor, Facebook or Google Maps, is to let the business owners know about the things they disliked or appreciated as a customer. Some may even argue that their feedback is an opportunity for the reviewed company to improve their service.

Both of these reasons could apply to reviewing customers. First, it allows other business to know about a customer history. No one wants to deal with deadbeat customers, or customers who repeatedly scam the postal service, unfairly complain or exhibit any trait that would justify businesses wanting to avoid them. Second, it can be a way for customers to realize that the customer isn't "always right" and that a "king" is not a "tyrant".

Finally, allowing business owners and professionals to fairly review customers is a good counterpoint to a recent trend of certain customers using review platforms as a weapon or a tool to blackmail companies into getting things they are not entitled to. Some platforms even have tools to report such behavior. Since online reviews have become such an important asset for physical businesses, most would avoid like the plague any customer known for weaponizing review platforms.

Where Can You Review Bad Customers?

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Our website allows you to review customers from the four main sectors of industry: raw materials, manufacturing and construction, retail and services, and intellectual services. You can search the existing database and add your customer if they're not already there. To add and review customers, you'll simply need to create an account first, which can be done in a matter of seconds.

A couple of other websites allow you to review customers, such as RateMyCustomers.com (free) or ContractorsCustomers.com (paying). Both of these websites focus on contractors' customers (especially the second one), while Rebolio is designed to accept and encourage reviews from all types of businesses. On a side note, our website also lets you review influencers and even review reviewers. We want it to be as welcoming as possible to all kinds of professionals, whether from retail, hospitality, intellectual services, construction, etc.

Last but not least, our website is entirely free to use and access.

How To Review Bad Customers?

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The first step before reviewing a customer is to either find them or add them to the website. When adding a new customer, you can share the following information: full name, city, state and country, and social media links such as Twitter, Facebook, Tripadvisor, Pinterest or Yelp. The more links you have about a particular customer, the better, to make sure they're clearly identified by their online presence. Once it's done, you can actually write your review.

The main rule to follow is to always leave honest and fair reviews. Just as when a customer reviews a business, you're giving feedback about what you experienced with a particular person who happened to be your customer. Being factual is the most important thing. In order to respect our guidelines, you can share what you experienced and how you felt, but not infer things that you don't have any proof of.

For each review, you can give additional information such as the date you had this person as a customer, the place, the name of your company, your position in it, as well as your line of business. All these fields from the review form are optional except the one where you share your activity sector (for example "Construction", "Retail and Services", etc.).

The last mandatory element of your review is the Trust Score you give to a customer. It takes the form of a question: "Would you recommend that customer to fellow professionals?", to which you can answer "Yes" (100% score), "I'm not sure" (50%) or "No" (0%). The overall Trust Score of a customer is computed based on the answers to this question.

That's basically all there is to know to actually review a customer on Rebolio!

Sharing The Good As Well!

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The thing is that, most likely, you generally have good experiences with customers. So don't only review and rate bad customers: you should first and foremost share your feedback about great experiences you've had with delightful customers. This will only give you more credibility when you give a negative feedback about a particular customer.

As noted above, Rebolio doesn't only allow you to rate your customers, it lets you review influencers and reviewers as well. So if you'd like to react to a reviewer who left you a great review, or if you'd like to comment on your favorite YouTube channel, feel free to do so. That being said, we wish you a happy reviewing!