This customer purchased a coupon for window cleaning services from my company. When he scheduled the services, he told us he wouldn't be there, but his friend would let us in to both houses and have a blank check ready for us so he could pay the invoice immediately. His friend didn't have a check or pay us, so we immediately emailed invoices for both homes to John. He never responded or paid the invoices, and I emailed him invoices numerous times... Read More
Peggy (we now think "Marzena") Becker came to our LIVE CHAT area on 2/28/11 requesting information about a particular photo album. She gave our online rep a model # and mfr name.
Chat time: Started: 28 Feb 2011 13:59:29 Finished: 28 Feb 2011 14:54:07
She insisted she had the right #. Our rep told her it didn't exist on our system, certainly "could" be right but not on our files - and she gave her possibilities based upon a change of 1 digit in the #... Read More
This customer came in complaining about getting her hair cut at another business and continually remarked how they screwed her hair up. Although one of our master stylist consulted with her prior to cutting her hair, half way through her cut, she decided that it was not what she wanted and that "she could do a better job herself"... Read More